Summary: We collect business information to process your orders and communicate with you. We don't sell your data to third parties. We use industry-standard security measures to protect your information.
1. Introduction
Stock Lots Marketplace ("we," "our," or "us") respects your privacy and is committed to protecting your business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.
This policy applies to:
- Our website (hygienestocklots.com)
- WhatsApp business communications
- Email correspondence
- Phone and video calls
- Any other business interactions
2. Information We Collect
2.1 Information You Provide
| Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone number, WhatsApp | Communication, order processing |
| Company Information | Company name, address, registration number | Verification, invoicing, shipping |
| Financial Information | Bank details, payment references | Payment processing |
| Order Information | Products, quantities, preferences | Order fulfillment, recommendations |
| Communication Records | Emails, WhatsApp messages, call notes | Service delivery, dispute resolution |
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general location (country/region)
- Browser type and operating system
- Pages visited and time spent
- Referring website
2.3 Information from Third Parties
We may receive information from:
- Shipping carriers (delivery confirmation)
- Payment processors (transaction status)
- Business directories and trade platforms
3. How We Use Your Information
We use collected information to:
3.1 Provide Services
- Process and fulfill orders
- Communicate about orders and shipments
- Provide customer support
- Send quotes and invoices
3.2 Improve Our Business
- Analyze website usage and optimize user experience
- Develop new products and services
- Understand market preferences
3.3 Marketing (with consent)
- Send stock alerts and new product notifications
- Share trade show information
- Provide industry updates
3.4 Legal and Security
- Comply with legal obligations
- Prevent fraud and unauthorized access
- Enforce our terms and conditions
4. Information Sharing
We do not sell your personal or business information. We may share information with:
4.1 Service Providers
- Shipping companies (for delivery)
- Banks (for payment processing)
- Website hosting providers
- Communication platforms (WhatsApp, email)
4.2 Business Partners
- Freight forwarders (shipping arrangements)
- Inspection companies (if requested)
- Insurance providers (for CIF shipments)
4.3 Legal Requirements
We may disclose information when required by law, court order, or government request.
5. Data Security
We implement appropriate security measures including:
- Secure (HTTPS) website connections
- Encrypted communication channels
- Access controls for sensitive information
- Regular security reviews
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to:
- Provide services to you
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes
- Enforce agreements
Inactive customer data may be archived or deleted after 5 years of no activity.
7. Your Rights
Depending on your location, you may have the right to:
7.1 Access
Request a copy of the information we hold about you.
7.2 Correction
Request that we correct inaccurate information.
7.3 Deletion
Request that we delete your information (subject to legal retention requirements).
7.4 Opt-out
Unsubscribe from marketing communications at any time.
7.5 Data Portability
Request your data in a commonly used format.
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking
Our website uses minimal cookies for:
- Essential website functionality
- Basic analytics (anonymized)
- Language preferences
We do not use invasive tracking or advertising cookies. You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., shipping line tracking, payment processors). We are not responsible for the privacy practices of these external sites.
10. WhatsApp Communications
When you communicate with us via WhatsApp:
- Messages are end-to-end encrypted by WhatsApp
- We may retain message history for business records
- Your phone number is visible to us
- WhatsApp's privacy policy applies to their platform
11. International Data Transfers
As a business operating internationally, your information may be processed in countries outside your own. We ensure appropriate safeguards are in place for cross-border data transfers.
12. Children's Privacy
Our services are designed for B2B transactions and are not intended for individuals under 18. We do not knowingly collect information from minors.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated to active customers.
14. Contact Us
For privacy-related questions or requests:
- Email: [email protected]
- WhatsApp: +30 694 250 8739
- Subject Line: Privacy Inquiry
GDPR Note: If you are in the European Economic Area, you have additional rights under GDPR. Contact us to exercise these rights or to file a complaint with your local data protection authority.